Booking Terms
1. OUR DETAILS
jetstripe.co.uk is a trading name of Cubic One Holidays Ltd, whose registered office address is at Piccadilly Business Centre, Aldow Enterprise Park, Manchester, England, M12 6AE and registered in the UK 12844091.
2. YOUR HOLIDAY BOOKING
A contract will only exist once jetstripe.co.uk has received payment (deposit or in full) and a Booking Advice had been issued. Our on-line booking services are only available to persons over the age of 18. By booking with jetstripe.co.uk you confirm to us you comply with these rules. Your booking is made on the terms of these booking conditions. When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Please also see point 10 below.
3. PAYING FOR YOUR HOLIDAY
The Payment terms for your holiday will depend on the type of booking, as covered by 3.1 - 3.3. The payment methods available are covered by 3.4.
3.1 PACKAGE HOLIDAYS
jetstripe.co.uk requires full payment for all products and services at the time of booking unless your booking is made in excess of 12 weeks in advance of your booking date. Where a deposit only payment is made, full payment is due a minimum of 84 days prior to check-in. Any product or service specified as non-refundable will require full payment at the time of booking.
3.2 HOTEL ONLY / HOLIDAY HOMES / VILLAS ONLY / TRANSFERS / TRIPS / CAR HIRE
jetstripe.co.uk requires full payment for all products and services at the time of booking unless your booking is made in excess of 6 weeks in advance of your check in date. Where a deposit only payment is made, full payment is due a minimum of 42 days prior to check-in. Any product or service specified as non-refundable will require full payment at the time of booking.
3.3 ATTRACTION TICKETS
jetstripe.co.uk requires full payment for all products and services at the time of booking unless the product / service is in excess of 10 weeks in advance of your booking date. Where a deposit only payment is made, full payment is due a minimum of 70 days prior to check-in. Any product or service specified as non-refundable will require full payment at the time of booking.
3.4 ACCEPTED PAYMENT TYPES
We accept UK registered personal debit cards, personal Visa credit cards, personal MasterCard and bank transfers & bank transfer direct to our trust account.
To make payment via bank transfer direct to our trust account:
Account name: PTS Air Travel Trust
Bank: HSBC
Account number: 83664597
Sort code: 40-40-14
* This is a Sterling (£) account only
Click here for information about your financial protection.
FAILURE TO PAY ON TIME
The payment due date is shown on your Booking Advice document. It is the customer's responsibility to ensure this payment is made on time. If the balance payment is not paid in time, a late payment fee will be applied at the rate of £25 per booking. We reserve the right to cancel your travel arrangements where full payment has not been received in time. If the balance is not paid in time we shall retain your deposit, and you may be liable for additional costs which will be shown in your Booking Advice document.
4. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification of this request, and from the person who made the booking, must be received via email to reservations@jetstripe.co.uk.
Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows unless otherwise stated on your Booking Advice (see also the exception below).
4.1 CANCELLATION CHARGE FOR A PACKAGE HOLIDAY WITH A SCHEDULED FLIGHT
- 85 days or more: Deposit paid or £250 per person if the amount paid exceeds the deposit.
- 84 days or less: 100% of holiday cost.
4.2 CANCELLATION CHARGE FOR A PACKAGE HOLIDAY WITH A CHARTERED FLIGHT
- Any time after time of booking: 100% of holiday cost.
4.3 CANCELLATION CHARGE FOR HOTEL ONLY / HOLIDAY HOMES / VILLAS ONLY / TRANSFERS / TRIPS / CAR HIRE
A small number of products may adhere to stricter cancellation charges and these will be detailed on your booking confirmation. Unless otherwise stated on your booking confirmation our general cancellation charges are:
- 43 days or more: Deposit paid or £250 per person if the amount paid exceeds the deposit, except for premium dates of 1-Dec to 31-Dec and Easter where it is 100% of holiday cost.
- 42 days or less: 100% of holiday cost.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
5. IF YOU CHANGE YOUR BOOKING
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, or a spelling amendment to your passenger details, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25.00 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of your arrangements.
Note: Whilst minor spelling errors on a passenger name may be able to be updated (subject to charge, as indicated above), full name changes will not be permitted on any booking made with us.
6. IF WE CANCEL YOUR BOOKING
We reserve the right to cancel your booking. We will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance.
Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your holiday is cancelled, you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we can offer one (we will refund any price difference if the alternative is of a lower value).
7. IF WE CHANGE YOUR BOOKING
7.1 CHANGES TO THE PRICE
We will not change your holiday price after you've received your Booking Advice. We will absorb all the costs associated with changes to exchange rates, transportation fuel costs, and taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports that are already included in your package holiday. Where taxes or fees can only be paid by the travellers in resort, these do not form a part of your package holiday or hotel booking and as a result jetstripe.co.uk is not responsible for changes in these prices.
7.2 CHANGES OTHER THAN THE PRICE
It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward / return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.
- We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
Note: In the event that either a significant or insignificant change is made to your booking with us, jetstripe.co.uk will not be liable to pay compensation for any products or services you may have booked outside of your booking with us and that are affected by this change, for example an overnight airport hotel or airport parking.
8. OUR LIABILITY TO YOU
You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
- i) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
- ii) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn't apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
NB: This entire Clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
9. PROTECTING YOUR MONEY
We are a member of Protected Trust Service (PTS); when booking a holiday or single aspect with a PTS member, you can be assured that your funds are protected. In the unlikely event that our member fails. All funds are held in an independent Trust Account, for your peace of mind.
When you pay for your tour or holiday, your money does not go into Cubic One Holidays Ltd (trading as jetstripe.co.uk), bank account. Instead, your money is paid direct into a PTS trust account, which is administered by independent trustees (comprising of British Chartered Accountants). Cubic One Holidays Ltd (trading as jetstripe.co.uk) receives your payment from PTS after your holiday has completed, so if something goes very wrong, or we go bust, your payment is safe and can be recovered.
The only exception to this would be where we use a third party supplier to create a bespoke holiday. We only use travel providers that are covered by their own ABTA and ATOL membership and as such, your funds are also still protected under their schemes. Either way, your money is safe.
If you’d like to verify our membership (5586) of the Protected Trust Services scheme, or have any questions about how it works, the PTS team will be happy to answer your questions. You can call PTS on +44 (0)20 7190 9988 or click here for further information.
10. ACTING AS AN AGENT FOR LICENSED TOUR OPERATORS
Where we act as agents for licensed tour operators and the relevant ATOL number and ATOL certificate will be provided for each holiday booked. Book with confidence ATOL protected.
When acting as travel and booking agents we act only as agents for the principals actually providing the relevant services and we shall not be liable for any act or default on the part of any such principal or its agents or servants. Passengers are booked and/or tickets and coupons are issued or obtained by us subject to the conditions regulations and terms of the Carriers and/or Principals concerned.
11. COMPLAINTS
If you have a complaint about any of the services included in your holiday, you must inform our resort representative without undue delay who will endeavour to put things right.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at reservations@jetstripe.co.uk giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 10 above on ABTA.
12. ADDITIONAL ASSISTANCE
If you're in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
14. EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
15. LAW AND JURISDICTION
This booking is governed by English & Welsh Law, and the jurisdiction of the English & Welsh Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
16. SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
17. STAR RATINGS
These are our own and are broadly in line with the UK understanding of star ratings and reflect the quality, comfort and facilities of the accommodation. You must not assume that a certain star rating guarantees a specific facility will be present and also our star ratings may differ from official star ratings.
18. WEBSITE IMAGES
Room pictures may differ from the actual room you receive. Hotel information contained in www.jetstripe.co.uk is based on advice from the hotel proprietors concerned and was cleared for accuracy at the time of publication. Whilst every care is taken to ensure the accuracy of such information, the publishers and their staff and contributors can accept no responsibility for the consequences of any action based on information or advice contained herein.
